Zappos hacked…say it ain’t so!

Sadly the online shoe retailer will be doing more than taking orders this morning.  They will be answering a lot of questions about their customer accounts.

Zappos has a great reputation for their marketing, sales and outstanding customer service…we talk about them all the time in the marketing class I teach.  However this week we will add something more to that dicussion – “how do you react when you have been hacked?”

I wish Zappos the best – if anyone can clean up a problem it should be them.  Their staff have always had a “can-do” attitude that cames from empowering your employees.

read the article here

Is the healthcare industry really ready for electronic medical records?

Mobile devices

Mobile devices used for work related projects can lead to problems without the proper protection

Hospital breaches are almost a weekly occurrence.  With the growing use of electronic records and people using personal mobile devices for work there is an increasing opportunity for data to be lost or stolen.   Many healthcare facilities lack the support staff to monitor all available mobile devices being used for work related projects and the growing use of vendors and electronic  data further degrades the monitoring cycle.

Some breaches are unintentional – however there is a growing  passion for identify theft of medical data, which should make the healthcare industry start beefing up their security infrastructure.

If you think it won’t happen to you – read on:

Why should I care?

Well first there is this “little thing” called HIPAA /HITECH – states that  you MUST secure patient records!  If you don’t you get lots of bad press (and on the internet it is the gift that keeps giving), huge multi-million dollar fines and lots of lawsuits.

What can I do as a patient?

Bottom line – as a patient or a healthcare practitioner – you must be diligent.  This is not an issue you can passively monitor.