Qualitative vs Quantitative Research

I teach “Principles of Marketing” at night at our local community college. I love teaching. analysis

The chapter that seems to cause the most problems every semester is the chapter that covers marketing research. The students always get stuck on what is qualitative vs. quantitative research.

So let’s make this simple.

Quantitative research implies that there is the ability to somehow “quantify” the results of a question.

This means you can use anything with a number as the response:

Quantitative research implies that there is the ability to somehow “quantify” the result of a question.

This means you can use anything with a number as the response:

    • Likert scale“On a scale of 1-5 with 1 being I don’t like it and 5 being I like it a lot – how do you rate the new flip top lid on our BBQ sauce”
    • Anything that can be measured (measurements, quantity, age, temperature, etc.) – “Please pour out the normal amount of our BBQ sauce you would use on your chicken breast after it has been cooked” (measure the sauce in ounces)
    • Yes/No questions (because they are finite and you can assign a number to it: Yes = 1, No = 0) “Would you buy the redesigned BBQ sauce with the squeezy bottle and flip top lid?

 

 

Qualitative research is “touchy feely,” more about “quality” or perceived quality. This type of research uses open ended questions that allow the respondents to answer openly without restrictions.

Questions such as:

  • “Are there other enhancements to our packaging of our BBQ sauce that you would like to see?”
  • “When you tasted the BBQ sauce sample A – what did you like/dislike about the taste of sample A?”
  • “Please taste the cooked BBQ chicken breast we cooked on a grill. Describe the texture and taste as a grilled BBQ sauce.”

If you have trouble remembering which is quantitative and which is qualitative, the quickest way to remember is that quantitative is about numbers and qualitative is about quality.

Keywords: #marketingresearch #research #qualitative #quantitative

Social Media Etiquette

 

Social media: the one place where if you make a mistake, it may live on longer than you. Social Media imageStars and politicians are most often noted for creating social media blunders and, because of their following,  they are sometimes publicly crucified and rightly so.

So how do you stop from making a social media gaffe?

  1. THINK before you push the message out.
    That may sound simple but think about it before you send it.
    Ask yourself some questions: 

    • Who will this benefit?
    • Is this something I would want my boss to read?
    • Am I benefiting my brand with this post?
  2. If unsure – don’t post until someone approves it.
    • Just because something might be controversial doesn’t mean it shouldn’t be posted – but maybe your boss should bless it before it goes out. 
  3. Be polite!
    • Very few people can get away with being rude. Of course, sometimes hardhitting facts get in the way of being nice. When that happens, at least be factual with links to back up your data.
  4. Use shortened URLs and social tools!
    • I use HootSuite for my posts and bit.ly for my shortened URLS – both have free versions and bit.ly has analytics available. With Hootsuite, I love that I can schedule my social posts in advance and if needed, I can postpone them to a later date. Additionally, HootSuite allows you to monitor your brand. Bit.ly gives me simple analytics to better understand if my links were effective. 
  5. Have a social media plan!
    1. Have an emergency plan built into this that indicates who/what when there is an emergency – who posts what. Don’t wait until the emergency happens – have something your attorney has already blessed. When I teach my students PR, one of the items I mention is having ALL of their emergency plans ready so they are not posting, talking to the media, etc. during a time of urgency.

Of all the items mentioned above, the one that should be stressed the most is the THINK! So many posts that get people in trouble are made when they are not thinking clearly.

Keywords: #pr, #publicrelations, #socialmedia, #etiquette, #hootsuite, #bit.ly

9 P’s of Marketing

The internet was the first giant, dynamic shift in Marketing in decades. Social Media was marketing-meter-with-product-and-promotion_G1G0efvOthe next frontier that marketers embraced and both have changed the way we market everything!

Marketing classes have promoted the 4 “P’s” of marketing since they were developed in the 1960’s by E. Jerome McCarthy. They are classics, still taught today in educational institutions. However many in the industry say there are more than 4 if you want to truly understand current marketing methods.

The classic 4 are:

  1. Product -a physical product or a service is your “product”. The product and it’s benefits are in a constant rotation of the product life-cycle and need help from the other “P’s” to compete in this hyper-competitive environment.
  2. Price – in most industries this is a rotating target based upon competition, industry as a whole, current trends and predictions of sales.
  3. Place – is where you sell your product, distribution channels, and now the internet (not part of the thought process in the original 1960’s model).
  4. Promotion – includes public relations, advertising, sales, events, white papers, websites, ad words, press releases, sponsoring events, training events and many more, but I think you get the idea. I also lump process into the promotion category predominately because process is a lot about promotion.
  • Additional “P’s” that belong under promotion, Permission based marketing, Partnerships, and Personalization.

Contemporary approach with new “P’s”:

5.  Purpose – This is my favorite “P” – if you do not know the “why and what” you want from any piece of marketing material before you distribute or create it – you might be wasting a whole lot of money. With all that is available today for tracking from landing pages to unique URLS and PURLS (personalized URLS) specific to a marketing piece – why aren’t you tracking as much as possible. Know in advance – is it brand awareness or a call-to-action. What numbers are you aiming for (Predictions) – an increase in website visitors, conversion from visitor to customer, or new customer leads – I think you get the idea – know the “why and what.”

6.  People – I used to think that people belonged in the promotion category – but there has been a swing in a new direction as people “evangelize” your product. They may be employees, internet bloggers, or just people that love your product talking about it. People are also key to innovation when they actually take the time to talk to a company about a like or dislike of a product. Remember what happened when Coke changed their Classic Coke – that was a people rebellion on a grand scale. Engaging with customers and their engagement with you is priceless. You can learn so much

7.  Processes – you can have a great product or service but if you don’t have the processes in place, you are likely to fail. Processes include a strategic marketing plan which feeds into the business plan for the company, and a marketing budget – all should have short and long term predictions. Process also includes A/B testing of ads, copy, who will be your social voice, and what will be your social voice. Mistakes can end up costing jobs or reputation.

8.  Philosophy – it is no longer sufficient to be a company with a product or service. You also often share your philosophies with the world. Menlo Innovations– often invites groups of people, even their competition, in for up to week-long sessions – to show off their philosophy for developing software via extreme agile project management and paired programming. Green energy firms – Accio Energy, eco-friendly cars – Smart Cars, and electric bikes – Current Motor Company – all have a philosophy behind them. It is part of their company DNA, it is what they live and breathe at work.

9.  Packaging – from traditional packaging to non-tactile packaging on the web for services or downloads, packaging your product or service becomes more and more important as the global market place is now your competition.

There are other “P’s” that could be added to the list, but I think this covers the main old and the new “P’s” of the marketing world.

I own the copyright to this material

Social Media is Not Just a Fad!

If you Google “is social media a fad” you will find experts that fall on both sides of the audienceissue. However industry experts, in general, agree that social media is still one of the best tools for inbound marketing, it is not a fad, and not going away anytime soon.

A significant 92% of marketers said that social media was important to their businesses in a recent study by Social Media Examiner.  This was up from their 2013 report in which 86% said it was important. What most marketers find is that social media as a whole is important – but the channels shift from “in vogue” to fad status depending on the audience.

Social media opportunities change over time. Some, like podcasting, are seeing a resurgence and others, like Google Plus seem to finally be gathering more users. Social media channels are not all equal. You need to find where your customers are and use those channels to express your content. Fads within social media are part of the ever changing platform for companies to make sure they are on the proper channels. Google Plus has only recently been viewed with more acceptance, in the recent past it was perceived to be more faddish than other channels. Pinterest is a perfect example of something that initially was a fad but as savvy marketers realized the opportunity by using this channel, they jumped on board, using the channel to showcase to their products.

Marketers use multiple channels to reach their audience.   Some argue that it is too many channels to be effective, most marketers know – your customers are not all on one channel – they are usually on one or two and the message needs to be amplified on all channels that are relevant. Creating a cohesive brand representation and integrated social platform is the key to creating solid content and keeping it fresh. Social allows your brand to “manage the message”, and that is crucial to this form of advertising. Social media will be part of the overall marketing and communication package for a brand, and also art of the mission-critical business communication tool for all business objectives.

Interaction with your customers is also one of the key benefits of this form of marketing. Interaction you may not of had before, is now possible. A customer complains on twitter, reply in like channel, meaning reply on twitter. Recently I sent out a tweet about my disappointment in Dillards for a sign that was in their stores. They replied back immediately on twitter with an apology and something more interesting, they said someone else put the signs in the store. Now that makes me curious if it was someone that didn’t like Dillards, or if it was their competitor that posted the signs. What I do know is that they replied fast and succinctly.   This ability was not available before social media – the total turn around time from my post to their post back was in minutes.

Twitter conversation below:

GeekyMarketer  @Dillards – I expected more from you – who thought this was a good idea – http://t.co/8ypLqukDAY

Dillards  @GeekyMarketer We apologize to all that were offended by this story. The sign was not placed there by an employee & has since been removed.

According to the author of the book Digital Leader – “The ROI of social media is that your business will still exist in 5 years.” The truth is that we do not have a magic ball that will tell us what the future holds. While some channels may come in-and-out of popularity, this is why you hire good people to monitor your social efforts and to know when to change the message and the channel to meet growing needs. At this point in time social media is still ranking high with in-bound marketers and the future right now, and it looks promising for the continuation of this practice.

Keywords

#socialmedia #socialchannels #twitter #roisocial

The 9 P’s of marketing

The internet was the first giant, dynamic shift in Marketing in decades. Social Media was the next frontier that marketers embraced and both have changed the way we market everything.

Marketing classes have promoted the 4 “P’s” of marketing since they were developed in the 1960’s by E. Jerome McCarthy. They are classics, still taught today in educational institutions. However many in the industry say there are more than 4 if you want to truly understand current marketing methods.

The classic 4 are:

  1. Product -a physical product or a service is your “product”. The product and it’s benefits are in a constant rotation of the product life-cycle and need help from the other “P’s” to compete in this hyper-competitive environment.
  2. Price – in most industries this is a rotating target based upon competition, industry as a whole, current trends and predictions of sales.
  3. Place – is where you sell your product, distribution channels, and now the internet (not part of the thought process in the original 1960’s model).
  4. Promotion – includes public relations, advertising, sales, events, white papers, websites, ad words, press releases, sponsoring events, training events and many more, but I think you get the idea. I also lump process into the promotion category predominately because process is a lot about promotion. Proctor and Gamble is a perfect example. In December of 2010 P&G announced that they will no longer sponsor soap operas, they will continue to advertise during those time slots, but they are shifting their process of promotion to social media
  • Additional “P’s” that belong under promotion, Permission based marketing, Partnerships, and Personalization.

Contemporary approach with new “P’s”:

5.  Purpose – This is my favorite “P” – if you do not know the “why and what” you want from any piece of marketing material before you distribute or create it – you might be wasting a whole lot of money. With all that is available today for tracking from landing pages to unique URLS and PURLS (personalized URLS) specific to a marketing piece – why aren’t you tracking as much as possible. Know in advance – is it brand awareness or a call-to-action. What numbers are you aiming for (Predictions) – an increase in website visitors, conversion from visitor to customer, or new customer leads – I think you get the idea – know the “why and what.”

6.  People – I used to think that people belonged in the promotion category – but there has been a swing in a new direction as people “evangelize” your product. They may be employees, internet bloggers, or just people that love your product talking about it. People are also key to innovation when they actually take the time to talk to a company about a like or dislike of a product. Remember what happened when Coke changed their Classic Coke – that was a people rebellion on a grand scale. Engaging with customers and their engagement with you is priceless. You can learn so much

7.  Processes – you can have a great product or service but if you don’t have the processes in place, you are likely to fail. Processes include a strategic marketing plan which feeds into the business plan for the company, and a marketing budget – all should have short and long term predictions. Process also includes A/B testing of ads, copy, who will be your social voice, and what will be your social voice. Mistakes can end up costing jobs or reputation.

8.  Philosophy – it is no longer sufficient to be a company with a product or service. You also often share your philosophies with the world. Menlo Innovations– often invites groups of people, even their competition, in for up to week-long sessions – to show off their philosophy for developing software via extreme agile project management and paired programming. Green energy firms – Accio Energy, eco-friendly cars – Smart Cars, and electric bikes – Current Motor Company – all have a philosophy behind them. It is part of their company DNA, it is what they live and breathe at work.

9.  Packaging – from traditional packaging to non-tactile packaging on the web for services or downloads, packaging your product or service becomes more and more important as the global market place is now your competition.

There are other “P’s” that could be added to the list, but I think this covers the main old and the new “P’s” of the marketing world.

This article was originally published on AnnArbor.com – I own the copyright.