Sadly the online shoe retailer will be doing more than taking orders this morning. They will be answering a lot of questions about their customer accounts.
Zappos has a great reputation for their marketing, sales and outstanding customer service…we talk about them all the time in the marketing class I teach. However this week we will add something more to that dicussion – “how do you react when you have been hacked?”
I wish Zappos the best – if anyone can clean up a problem it should be them. Their staff have always had a “can-do” attitude that cames from empowering your employees.
read the article here
Hackers have exposed part of the code behind Symantec Anti-Virus. My guess is the other leaders in software will be next. Read the story here
150 Subway restaurants and 50 other POS systems were hacked over an extended period of time. Four Romainian nationals have been indicted – 3 have been captured – 1 is still on the run.
Great story here.
Yet again another online poker site has been hacked. Hackers seem to take pleasure in hacking gaming sites…not sure why the sites aren’t a little beefier on their security. The site this time was Ultimate Bet Poker (Blanca Games). For more information you can read the post here.